Sydney Academy operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations. Sydney Academy is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.
When and how do I pay?
Fees are payable when you receive your confirmation of enrolment and invoice for the enrolment fee. Fees must be paid in full within five days of receiving this notification from Sydney Academy. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit, cheque or credit card via Pay Pal.
Can I get a refund?
Yes – If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by Sydney Academy is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal.
How do I get a refund?
To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.
Are my fees protected in case I need a refund?
Yes – Sydney Academy acknowledges that it has a responsibility to protect the fees paid by students in advane of their commencing training. To meet this need, we only accept payment of no more than $1,000 from each student prior to the commencement of the course. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered and will be required to be made during the course. If the cost of the course is less than $1,000.00, the full amount will be requested before the program commences.
Do I pay GST in my tuition fees?
No – GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.
If for any reason Sydney Academy is unable to fulfil its service agreement with the student, Sydney Academy must refund the total fees paid by the student.
Sydney Academy is committed to deliver quality training and assessment and will work with students who require individual assistance to successfully complete the training program.